Privacy Policy

What we collect

• Account information: name, email address, and a securely hashed password (we never store your actual password in readable form).
• Career Profile data you enter: work history, education, and skills you choose to provide, so the app can reuse it across tools.
• Job posting text you paste in: stored so your workspace for that job persists.
• Practice and coaching inputs: anything you type into SOQ Coach, Career Coach, STD 678 Review, the Written Response Coach, and similar tools, plus the AI responses generated for you.
• Phone number, only if you opt in to text alerts: stored along with the exact consent text you agreed to and the date/time you agreed, so we can prove what you actually consented to. You can opt out at any time.
• Outcome reports, only if you choose to submit one: whether a job you prepared for led to an interview or offer, only ever used to improve the product if you separately checked the consent box for that.
• Usage and security logs: sign-ins, security- relevant actions (like enabling two-factor authentication or exporting/deleting your data), and basic technical information needed to keep the service secure and working.

How we use it

To provide the features you use (saving your work, generating AI-assisted drafts and feedback, sending deadline reminders), to keep the service secure, and — only with your separate, explicit consent — to improve our coaching using anonymized outcome data. We do not sell your personal information.

Who we share it with

• Anthropic (the AI provider behind our coaching tools) receives the specific text you submit to an AI feature, in order to generate a response. It is not used to train Anthropic's models under our current arrangement. [DRAFT NOTE: confirm Anthropic's current API data-retention/training terms and cite them accurately here.]
• Resend sends transactional emails (verification, password reset, deadline reminders, newsletter) on our behalf.
• Twilio sends text messages on our behalf, only to numbers that opted in.
• We do not share your Career Profile, job workspace content, or coaching inputs with any other applicant, employer, or government agency. A Success Story you choose to publish is the one exception — that's shown publicly because you submitted it for that purpose.

Your rights and controls

• Export your data at any time from Account Settings — a full copy of everything tied to your account.
• Delete your account at any time from Account Settings, which permanently removes your Career Profile, job workspaces, checklists, documents, and practice history.
• Turn on two-factor authentication for extra account security.
• Opt out of text alerts at any time.
• Unsubscribe from the newsletter via the link in any newsletter email.

[DRAFT NOTE: since most users are California residents, this section should be expanded with formal CCPA/CPRA rights language (right to know, delete, correct, opt out of sale/sharing — noting we do not sell data) once reviewed by an attorney for applicability.]

Cookies and sessions

We use a single, secure, HttpOnly session cookie to keep you signed in. We do not use third-party advertising or tracking cookies.

Data retention and security

We keep your data for as long as your account is active, or until you delete it. Passwords are hashed, not stored in plain text; sensitive actions require re-entering your password or a fresh session. [DRAFT NOTE: add specifics on backup retention windows and breach-notification commitments once finalized.]

Children's privacy

StateHireReady is intended for adults applying to State jobs and is not directed at children under 13.

Contact

Privacy questions or requests: use the Contact & Support page.